01
Report a bug
Crashes, wrong behaviour, something that stopped working after an update. Include your device and app version and it gets fixed much faster.
Support
Something not working?
A real person reads every message — the same person who wrote the app. Most replies go out within one business day.
02
Request a feature
Tell me what you are trying to do, not just what button you want. Requests genuinely shape the roadmap when a studio is this small.
03
Delete your data
Account and data deletion is free, permanent, and completed within 30 days. You can do it in the app or by email.
Contact
| What you need | Where to write | Typical response |
|---|---|---|
| App problems, bugs, feature ideas | support@bettadev.com | 1 business day |
| Privacy, data access or deletion | privacy@bettadev.com | Within 30 days, usually much sooner |
| New project enquiries | hello@bettadev.com | 1 business day |
| Security vulnerabilities | security@bettadev.com | Within 72 hours |
Support is provided in English and Turkish.
Reporting a bug
The more of this you can include, the faster it gets fixed:
- Which app and its version — usually in Settings → About.
- Your device and OS version — e.g. “iPhone 15, iOS 18.2” or “Pixel 8, Android 15”.
- What you did, step by step, right before the problem.
- What you expected to happen, and what happened instead.
- A screenshot or screen recording, if the problem is visual.
- Whether it happens every time or only sometimes.
Please do not send passwords, card numbers or other credentials in a support email. We will never ask you for them, and we do not need them to help you.
Common questions
The app crashes on launch
Try, in order: force-quit and reopen; restart the device; make sure the app and the OS are updated; then reinstall. If your data is synced to an account, reinstalling is safe. If it is still crashing, email us with your device and app version — crash reports usually point straight at the cause.
I lost my data after reinstalling
Apps that store everything on the device have no copy on our side, so a device backup (iCloud or Google) is the only way to recover it. Apps with accounts restore automatically as soon as you sign back in with the same account.
How do I change or delete my account?
Open Settings → Account in the app. Full instructions, and the email route if you cannot get into the app, are in the data deletion section of the Privacy Policy.
Is my data sold or used for ads?
No. Never. See the Privacy Policy for what is collected and why.
Subscriptions and refunds
Subscriptions are billed by Apple or Google, not by BettaDev — which means only they can cancel them or issue a refund.
- iOS: Settings → tap your name → Subscriptions. Refunds: reportaproblem.apple.com.
- Android: Play Store → profile picture → Payments & subscriptions. Refunds: Play Store order history.
Deleting the app does not cancel a subscription. If a store declines a refund you believe is fair, write to support@bettadev.com — we can sometimes support your case.
Reporting a security issue
If you have found a vulnerability in a BettaDev app or service, please report it privately to security@bettadev.com before disclosing it publicly. Include the steps to reproduce it and what an attacker could achieve.
We will acknowledge within 72 hours, keep you updated while we fix it, and credit you if you would like. We will not pursue legal action against good-faith research that avoids privacy violations, data destruction and service disruption.